Privacy Policy
Last Updated: May 30, 2026
Confluence Guadalajara ('we', 'us', or 'our') is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard the information of our English-speaking clients transitioning to Guadalajara, Mexico.
1. Information We Collect
We collect personal identifiers (name, email, phone), relocation requirements, residency documentation, and financial preferences provided during consultations or via our membership forms to deliver our high-end concierge services.
2. How We Use Information
Your information is used to facilitate real estate searches, legal residency applications, school placements, and bespoke lifestyle arrangements. We also use data for internal service improvements and communicating essential relocation updates.
3. Legal Bases for Processing
Under Mexican Data Privacy Law (LFPDPPP) and international standards, we process data based on contractual necessity, your explicit consent for concierge facilitation, and our legitimate interest in providing secure, high-quality relocation support.
4. Cookies & Tracking
Our website uses essential and performance cookies to enhance your browsing experience. These track basic site usage patterns but do not store sensitive personal information without your direct consent.
5. Data Sharing & Third Parties
We share specific data only with vetted third parties strictly necessary for your relocation: bilingual legal counsel, premium real estate agents, and accredited international schools. We never sell your personal data to marketing firms.
6. International Transfers
To serve our international clientele, data may be transferred between Mexico and your country of origin. We implement standard contractual clauses to ensure your data receives equivalent protection regardless of where it is processed.
7. Data Retention & Security
We retain your data only for the duration of our concierge engagement and the statutory periods required by Mexican law. We utilize high-level encryption and secure server protocols to protect your information from unauthorized access.
8. Your ARCO Rights
Under Mexican law, you have the right to Access, Rectify, Cancel, or Oppose (ARCO) the use of your personal data. Foreign clients also retain rights granted by their home jurisdiction (such as GDPR or CCPA) where applicable to our global operations.
9. Children's Data
We collect data regarding minors only when explicitly provided by parents or legal guardians for the purpose of school placement and family residency applications. We do not knowingly collect data from children under 13 for marketing.
10. Changes to This Policy
We may update this policy to reflect changes in legal requirements or our service model. We notify members of significant changes via their registered email address.
11. Contact Information
For questions or to exercise your ARCO rights, please contact our Data Privacy Officer at hello@confluenceguadalajara.com or visit our office in Guadalajara, Jalisco, Mexico.